Customer must provide security against loss or damage with one of the following (as indicated below):

• SECURITY DEPOSIT (cash or credit card) equal to the full replacement value of the rental equipment. Credit cards used for a security deposit will be processed for an authorization equal to the full value of the rented equipment.
• CERTIFICATE OF LIABILITY INSURANCE naming TV Specialists, Inc. as an Additional Insured or Loss Payee.  The Certificate must provide adequate coverage for the replacement of the rented equipment. Customer is responsible to pay all insurance deductibles.
• LIMITED LOSS AND DAMAGE WAIVER, purchased at time of rental, covers loss, theft and catastrophic damage of the rental equipment.  TV Specialists has sole discretion to determine the validity of any claim raised under this provision. A Customer Deductible also applies to all claims.

The Limited Loss and Damage Waiver covers the following:

• Loss or theft of the rental equipment. Any loss or theft must be reported to the police within 18 hours. A police report is required.
• Catastrophic damage to rental equipment. This applies to rental equipment that is accidentally damaged. Damaged equipment is subject to an additional rental charge during the period of time the rental equipment is being repaired.

The Limited Loss and Damage Waiver does not cover any of the following:

• Loss or damage due to Customer’s negligence or abandonment.
• Damage due to excessive wear and tear (i.e., anything other than normal wear and tear), dirt, exposure to environmental or other conditions that present a high risk for damage, improper packaging and improper use. Damaged equipment is subject to additional rental charges until repairs are completed.
• Any loss of carrying cases, accessories, cables, adapters, etc.
• Any loss or theft that is not reported to the police within 18 hours of the loss (as demonstrated by a written police report).
• Equipment that is confiscated, seized, or held by a third party (including a governmental agency). Additional rental charges will be applied until equipment is returned.
• Loss or damage due to declared or undeclared war or warlike action (including acts of terrorism).
• Loss or damage due to shipping (unless arranged by TV Specialists).
• Loss or damage due to equipment checked as luggage on commercial airlines.

Customer Deductible:

• For accidental damage: the Customer deductible is 20% of the full repair cost including parts, labor and shipping ($2500.00 maximum).
• For loss or theft: the Customer Deductible is 20% of the full replacement cost of the equipment ($2500.00 maximum).
• C.O.D. customers must provide a deposit (cash or credit card) equal to amount of the Customer Deductible.

Payment:

• In the event of loss or damage, Customer will automatically have charges paid with their cash deposit or billed to their credit card on file.
• Customers with an open billing account in good standing with TV Specialists will be billed, net 20, for deductibles or charges not covered under the Limited Loss and Damage Waiver.