Rental Terms & Conditions

- All rentals are based on daily rates, with a minimum one day rental period.
- Late fees are charged on an hourly basis and are calculated based on the daily rental rate.
- Customer assumes full responsibility for the rental equipment while it is out of the possession of TV Specialists.
- No allowance will be made for equipment that is rented but not used by Customer.
- Equipment failures must be reported immediately in order to qualify for an adjustment of the daily rental rate. The amount of adjustment, if any, shall be in the sole discretion of TV Specialist.
- Customer accepts full responsibility for properly operating the rental equipment, regardless of the training (if any) provided by TV Specialist.
- The equipment must be returned in the same condition in which it was rented (normal wear and tear excluded). Normal wear and tear does not include scratches, exposure to excessive dust, or exposure to moisture or shock.
- TV Specialists shall not be liable for any incidental or consequential damages arising under this agreement. Incidental and consequential damages include, but shall not be limited to, loss of work or income; travel and lodging expenses; costs of purchasing or renting alternative equipment. Damages arising under this agreement shall be limited to a refund of the rental fee.
- TV Specialists reserves the right, in its sole discretion, to refuse to rent any equipment and to provide any service, based on any commercially reasonable justification, including but not limited to the anticipated risk for damage, and the Customer’s experience in using the equipment.
- Rental rates do not include any shipping charges (if any), which will be charged by TV Specialist and paid for separately by the Customer.

Loss and Damage Policy

Customer must provide security against loss or damage with one of the following (as indicated below):

SECURITY DEPOSIT (cash or credit card) equal to the full replacement value of the rental equipment. Credit cards used for a security deposit will be processed for an authorization equal to the full value of the rented equipment.
CERTIFICATE OF LIABILITY INSURANCE naming TV Specialists, Inc. as an Additional Insured or Loss Payee. The Certificate must provide adequate coverage for the replacement of the rented equipment. Customer is responsible to pay all insurance deductibles.
LIMITED LOSS AND DAMAGE WAIVER, purchased at time of rental, covers loss, theft and catastrophic damage of the rental equipment. TV Specialists has sole discretion to determine the validity of any claim raised under this provision. A Customer Deductible also applies to all claims.

The Limited Loss and Damage Waiver covers the following:

Loss or theft of the rental equipment. Any loss or theft must be reported to the police within 18 hours. A police report is required.
Catastrophic damage to rental equipment. This applies to rental equipment that is accidentally damaged. Damaged equipment is subject to an additional rental charge during the period of time the rental equipment is being repaired.

The Limited Loss and Damage Waiver does not cover any of the following:

Loss or damage due to Customer’s negligence or abandonment.
Damage due to excessive wear and tear (i.e., anything other than normal wear and tear), dirt, exposure to environmental or other conditions that present a high risk for damage, improper packaging and improper use. Damaged equipment is subject to additional rental charges until repairs are completed.
Any loss of carrying cases, accessories, cables, adapters, etc.
Any loss or theft that is not reported to the police within 18 hours of the loss (as demonstrated by a written police report).
Equipment that is confiscated, seized, or held by a third party (including a governmental agency). Additional rental charges will be applied until equipment is returned.
Loss or damage due to declared or undeclared war or warlike action (including acts of terrorism).
Loss or damage due to shipping (unless arranged by TV Specialists).
Loss or damage due to equipment checked as luggage on commercial airlines.

Customer Deductible:

For accidental damage: the Customer deductible is 20% of the full repair cost including parts, labor and shipping ($2500.00 maximum).
For loss or theft: the Customer Deductible is 20% of the full replacement cost of the equipment ($2500.00 maximum).
C.O.D. customers must provide a deposit (cash or credit card) equal to amount of the Customer Deductible.

Payment:

In the event of loss or damage, Customer will automatically have charges paid with their cash deposit or billed to their credit card on file.
Customers with an open billing account in good standing with TV Specialists will be billed, net 20, for deductibles or charges not covered under the Limited Loss and Damage Waiver.